1. Overall, how do you feel about PG&E’s as a company?
[ ] Excellent
[ ] Very Good
[ ] Good
[ ] Fair
[ ] Poor
2. Please rate your overall satisfaction with PG&E’s new energy program
1 2 3 4 5 6 7
Unsatisfied Neutral Satisfied
3. How important is it energy efficiency in your home?
1 2 3 4 5 6 7
Not Important Neutral Very Important
4. How likely are you to upgrade your appliances if it reduced your energy costs?
1 2 3 4 5 6 7
Unlikely Neutral Likely
5. Where have you seen or heard about PG&E’s new energy program? Check all that apply.
[ ] TV
[ ] Radio
[ ] Website
[ ] Magazine
[ ] Newspaper
[ ] Flyers
[ ] Friends or Family
[ ] Other (please specify) _____________
[ ] None
6. Which of the following is most important when deciding on a new energy service:
[ ] Price
[ ] Customer service
[ ] Environmentally friendly
[ ] Payment options
[ ] Uptime
7. What would you like to see PG&E use in the future? Check all that apply.
[ ] Rebates
[ ] Discounts on new appliance upgrades
[ ] One price payment plan
[ ] Discounts for using less energy
[ ] More service options
8. Rank in order which appliances and electronics you the most, 1 being you use the most often and so on:
___ Washing machine / Dryer
___ Oven
___ Stove
___ TV
___ Computer
___ Microwave
___ Other (please specify) ___________________
9. During a typical 24 hour day in the winter, how long does your heater run?
___ 80 – 100% of the day
___ 60 – 79% of the day
___ 40 – 59% of the day
___ 20 – 49% of the day
___ 0 – 19% of the day
10. For the following statement, rate how much you agree or disagree: PG&E thinks of its customers’ needs when deciding on new energy programs.
[ ] Strongly Agree
[ ] Agree
[ ] Somewhat Agree
[ ] Somewhat Disagree
[ ] Disagree
[ ] Strongly Disagree
11. Please indicate your gender:
[ ] Male
[ ] Female
12. What is your age?
[ ] 18 to 20
[ ] 21 to 25
[ ] 26 to 30
[ ] 31 to 35
[ ] 36 to 40
[ ] 41 to 45
[ ] 46 to 50
[ ] 51 to 55
[ ] 56 to 60
[ ] 61 or older
13. What is your race?
[ ] White
[ ] Hispanic
[ ] African-American
[ ] Asian
[ ] Pacific Islander
[ ] Native American
[ ] Mixed
[ ] Other (please specify) ____________________
[ ] Prefer not to answer
[ ] Excellent
[ ] Very Good
[ ] Good
[ ] Fair
[ ] Poor
2. Please rate your overall satisfaction with PG&E’s new energy program
1 2 3 4 5 6 7
Unsatisfied Neutral Satisfied
3. How important is it energy efficiency in your home?
1 2 3 4 5 6 7
Not Important Neutral Very Important
4. How likely are you to upgrade your appliances if it reduced your energy costs?
1 2 3 4 5 6 7
Unlikely Neutral Likely
5. Where have you seen or heard about PG&E’s new energy program? Check all that apply.
[ ] TV
[ ] Radio
[ ] Website
[ ] Magazine
[ ] Newspaper
[ ] Flyers
[ ] Friends or Family
[ ] Other (please specify) _____________
[ ] None
6. Which of the following is most important when deciding on a new energy service:
[ ] Price
[ ] Customer service
[ ] Environmentally friendly
[ ] Payment options
[ ] Uptime
7. What would you like to see PG&E use in the future? Check all that apply.
[ ] Rebates
[ ] Discounts on new appliance upgrades
[ ] One price payment plan
[ ] Discounts for using less energy
[ ] More service options
8. Rank in order which appliances and electronics you the most, 1 being you use the most often and so on:
___ Washing machine / Dryer
___ Oven
___ Stove
___ TV
___ Computer
___ Microwave
___ Other (please specify) ___________________
9. During a typical 24 hour day in the winter, how long does your heater run?
___ 80 – 100% of the day
___ 60 – 79% of the day
___ 40 – 59% of the day
___ 20 – 49% of the day
___ 0 – 19% of the day
10. For the following statement, rate how much you agree or disagree: PG&E thinks of its customers’ needs when deciding on new energy programs.
[ ] Strongly Agree
[ ] Agree
[ ] Somewhat Agree
[ ] Somewhat Disagree
[ ] Disagree
[ ] Strongly Disagree
11. Please indicate your gender:
[ ] Male
[ ] Female
12. What is your age?
[ ] 18 to 20
[ ] 21 to 25
[ ] 26 to 30
[ ] 31 to 35
[ ] 36 to 40
[ ] 41 to 45
[ ] 46 to 50
[ ] 51 to 55
[ ] 56 to 60
[ ] 61 or older
13. What is your race?
[ ] White
[ ] Hispanic
[ ] African-American
[ ] Asian
[ ] Pacific Islander
[ ] Native American
[ ] Mixed
[ ] Other (please specify) ____________________
[ ] Prefer not to answer
View sample responses and charts for the first 7 questions by clicking this link:
